We love to share our knowledge with the clients we work with. Our insights is a collection of articles, thought pieces and 'how to' guides on topics we commonly support our clients with.
Our insights on Business Process Automation
Why AI Adoption Needs Business Orchestration
Simon Wright•May 18, 2026
AI only creates value when it is built into well-designed business processes. Learn why orchestration, governance and delivery discipline matter more than tool access.
Dynamics 365 for Housing - Smarter Social Housing Asset Management
James Whitfield•Sep 2, 2025
Discover how Dynamics 365 for housing helps UK social housing providers modernise asset management, cut compliance risk, reduce maintenance costs, and improve tenant satisfaction.
Microsoft Dynamics 365 Field Service - Connecting People, Processes, and Customers
James Whitfield•Aug 12, 2025
Discover how Microsoft Dynamics 365 Field Service helps organisations streamline scheduling, optimise inventory, and deliver proactive customer service. Used across utilities, healthcare, manufacturing, and facilities management, this powerful service management software boosts efficiency, compliance, and ROI.
Skills Frameworks in Dynamics 365 Human Resources
Kevin Rowland•Jul 7, 2025
Discover how to implement and leverage skills frameworks within Dynamics 365 Human Resources to support talent development, career progression, and workforce planning through structured data, automation, and integration with the wider Dynamics 365 ecosystem.
Transforming Customer Engagement with Dynamics 365 Contact Center
James Whitfield•Jun 24, 2025
Discover Dynamics 365 Contact Center, the AI-powered omnichannel platform that unifies voice, chat, SMS, and social for seamless customer engagement and measurable ROI.
Return on investment from Business Process Automation
Simon Wright•May 15, 2025
We’ve explored the impact that Business Process Automation (BPA) can have on specific processes and large-scale projects.
Introduction to Business Process Automation
Simon Wright•Apr 9, 2025
How to make Business Process Automation work for your organisation.