# Microsoft Dynamics 365 Customer Service

Dynamics 365 Customer Service: one platform, every channel, zero friction.

Microsoft Dynamics 365 Customer Service brings all your support channels (phone, email, chat, and social) into one platform. With full visibility of customer history and automated case routing, your team can resolve issues faster and personalise every interaction.

[AI-driven suggestions](/content/how-we-do-it/microsoft-cloud/microsoft-copilot/index.html), [integrated knowledge bases](/content/what-we-do/cloud-ai/data-classification-and-retention/index.html), and proactive notifications reduce resolution times and increase customer satisfaction. With full integration across the Dynamics 365 suite, agents have complete context, helping them deliver a seamless experience every time.

## What Sets Dynamics 365 Customer Service Apart

## Faster, Smarter Support

## Unified Omnichannel Experience

## Data-Driven Performance

Benefits

## Take a deeper dive into the benefits

### Unified Agent Workspace

### AI-Guided Case Resolution

### Omnichannel Engagement

### Real-Time Reporting and Insights

### 360-Degree Customer View

### Knowledge Management and Self-Service

### Workflow Automation and SLAs

### Scalable, Secure Cloud Platform

## Time to Consider an AI That Listens, Learns, and Lightens the Load?
### Intelligent Case Routing
### AI-Powered Virtual Agents
### Sentiment Analysis
### Suggested Responses and Knowledge Surfacing
### Conversation Summarisation
### Case Classification and Prioritisation